Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Can't find a way to create recovery disk for BIOS version matching my motherboard ROM SSID (2B4B)

HP Recommended
HP Omen 870-244 (Desktop)
Microsoft Windows 10 (64-bit)

Hi all,


After a particularly nasty "Preparing automatic repair" crash loop that began sometime in the early morning on 08/10/2020 (I assume after a windows update or something along those lines), I flashed my BIOS to version F.28 Rev.A found here. I realized after the fact that this is probably not the correct BIOS to be installed since the ROM SSID does not match my system (which according to the motherboard spec sheet here is 2B4B, and the BIOS I installed is apparently for ROM SSID 830C). 


The PC appears to be fully functional now with the exception of a message at bootup saying I'm missing information on my system board (product name, product serial number and product number) and another message saying "Error sending End of Post message to ME: HECI disabled, proceeding with boot !"


The F.28 Rev.A download and install on a USB disk acted as expected: downloaded the installer -> prompted me with the Update/Create Recovery Disk -> created the recovery disk.


However, when I try to do the same process with the version of BIOS for my ROM SSID, the installation process never occurs. Instead it just creates some local files on my PC and never runs the program to create the recovery disk.


The files created on the local machine look as follows:










When I run THIA059L.exe it opens the prompt to create a disk (update is grayed out saying it is an older version of BIOS and not compatible with my machine), but trying to install it via the diagnostic menu ends with a message saying it isn't intended for my machine or that there is no signature found. This is bizarre because when I download other versions of the BIOS from that page, it creates a single .exe that I run to begin the recovery disk creation process rather than all of these files. 


I have already tried every single troubleshooting method found on these forums and in the user manuals for this machine. There have been no hardware changes and hardware diagnostics come back clean (including chkdsk /f /r). the Windows + B + Power method which gave me 8 beeps but then stalled at a black screen, and when I try to rollback from the Diagnostics menu (F2 at startup) it says its unable to rollback because there is no signature (or something along those lines).


I would like to restore my BIOS to version F.10 (the version that came installed from factory) or at least get a version of BIOS that was meant for my ROM SSID. Unless the fact that my PC isn't bricked implies that the current version of BIOS I have installed is an acceptable solution.


Thanks in advance!

HP Support Agent
HP Support Agent
26,769 26,642 1,466 1,535
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP support community.


Recover the BIOS using a keypress combination

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

    Keyboard highlighting the key presses for BIOS recovery

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

    • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

    • If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.

    • If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.

    • If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.

    • If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.

    The HP BIOS Update screen displays and the recovery begins automatically.

    HP BIOS Update recovery in progress

If this recovery method fails, use another working computer to create a BIOS recovery flash drive to install the latest BIOS file.


You can refer this HP document for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation