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‎07-01-2025 10:22 PM

HP Recommended

I set up my sons computer in 2022 but we literally never turned it on I’m trying to get past the Microsoft log in part but keeps going to the the home screen 

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1 REPLY 1

‎07-03-2025 10:06 AM

HP Recommended

Hi @MPH2969,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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