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Can't use usb as boot device - get black screen

HP Recommended
Pavillion Elite HPE-210y
Microsoft Windows 10 (64-bit)

Initially the problem is/was that I got a "no operating system found" message after a failed attempt (error) at fully resetting/restarting  all drives.

 

I tried to troubleshoot and now am trying to boot from usb. 

I don't see the option to set usb as boot device priority. The only options are HDD & CD-ROM.

However, when I go into boot menu, I do see the USB as an option to boot, but only get a black screen when selected? 

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@Diggy2244

 

May I know where did you get the USB Recovery Media from?

 

I suggest you run a Hard drive Test first to confirm the Hardware Functionality of the Hard drive


- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

 

If all the Test pass follow the instructions in this Link: https://support.hp.com/in-en/document/c04784866 to help disable secure boot and then install the Recovery Media

 

Keep me posted 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Media is from Microsoft

 

I followed link instructions but there doesn't seem to be a 'Security'  menu nor is there anywhere to enable or disable  secure boot

 

 

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