Can the HDD be changed on my All in one?

PaulMulreid · ‎09-10-2022

Hey guys, apparently when i upgraded to windows 11 it has damaged my HDD. i had it looked at and was told that the HDD cannot be replaced due to access???? can anyone shed light on this? PC is only 3 years old

Prométhée · ‎09-10-2022

hi

What makes you think windows 11 has damaged the HDD?
there is no reason that the installation of windows destroys a hard disk, it may have nothing to do!
Your computer, according to this, is equipped with an HDD disk, and a 16 GB PCIe NVMe disk
Is the HDD the problem?
a hardware test, or particular error indicates the damaged hdd disk?
as for the replacement indeed, it is particular, not impossible, but difficult

Upgrading & Servicing Guide

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PaulMulreid · ‎09-10-2022

hi and thanks for the reply. It was left into a Tech shop and his conclusion was that the HDD is damaged someway, possibly as a result of the latest W11 upgrade. The machine originally came with W10 installed but it upgraded to 11 about a year ago. His advice is that for some reason the machine cannot be opened to replace the HDD, but i find this hard to accept..

Prométhée · ‎09-10-2022

This type of material is relatively fragile
some professionals, given the risk, will prefer not to carry out the repair.
If they break something, it would be up to them to take care of it.
Some will tell you this just to sell another computer..
try going to another specialist
There is no link between a failed hard drive, and the installation of windows!

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PaulMulreid · ‎09-10-2022

I hear ya.. my issue was the blue screen phase, i attempted repairs from local drive but failed, tried resetting from a previous saved date but that also failed. Its back running now and I'm backing all the data up just in case it crashes again and I loose everything. It wouldn't start in safe mode so that is when I sent it away.

Prométhée · ‎09-10-2022

ok

I was thinking ..

maybe it's temporary, but maybe you didn't have any hardware problem..
You do well to save everything..
but see if you need a return to the original windows system with this:

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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