Cannot Open Windows 10 after a System Restore

Jimbo4747 · ‎01-25-2023

I ran a system restore two days ago and it never stopped running and now I cannot open windows. I tried every option including resetting my PC but it always takes me back to the Repair screen. I tried every repair option but nothing works. I need to stop the restore from running in the background since I see it when I try to run system restore in advanced options. Does anyone know how to stop the system restore from running?

Prométhée · ‎01-25-2023

hi

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

An example of a failed test with Contact HP option

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

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