Cannot complete profile information to be able to submit cases

[zaeffodd]

As in the title, I am struggling to complete my profile, dropdown lists for language and region etc. are not showing any data to select and these are mandatory fields. I tried Edge, Firefox, Chrome, cleared site data, cookies, disabled VPN, no difference at all. What else could be done here ? 

[Irfan_06]

Hi @zaeffodd,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with setting up your HP account.

Kindly refer to the steps on this link to setup your HP account and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[zaeffodd]

Hi @Irwin6,

The account has been set up already, last thing I need to do is to complete profile information but it says "user deactivated" and no possibility to select data in the mandatory drop-down list fields like country/region and language.