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‎10-12-2025 11:01 AM

HP Recommended

PC boots up to log-in display, but I cannot enter PIN as keyboard does not work. I restart PC and I can enter log-in PIN with the keyboard, and all is normal. This just began happening last week. Any fix?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2025 07:27 AM

HP Recommended

Hi @TW1000,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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2 REPLIES 2

‎10-15-2025 07:27 AM

HP Recommended

Hi @TW1000,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎12-01-2025 09:16 AM

HP Recommended

I had the exact same problem, couldn't enter PIN unless I restarted.  I have an HP all-in-one desktop and a Logitech wireless keyboard.  I unplugged the USB receiver for the wireless keyboard and then plugged it back in.   It worked!  Good luck!

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