05-11-2020 10:03 AM
I'm trying to reset and remove all data from my HP Pavilion 690. When I try to do so from the setting>recovery option, it fails. So I try to do it from the advanced startup menu from USB drive. When the PC restarts it will not display on my monitor, which states "Input not supported." This input not supported issue only happens when I'm trying to restart from usb or when I'm trying to start in safe mode or when trying to do anything before the windows 10 login page. If the PC makes it to the login page, it will display and I can login and everything is fine, display works, etc. But I cannot reset the PC as it fails. I am using an Acer SB220Q bi 21.5" Full HD (1920 x 1080) IPS monitor that has no problems with other PCs or on initial startup with Windows 10.
05-19-2020 11:02 AM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
How was the reset attempted, did you make use of the HP Recovery partition (F11) or did you use the HP recovery media?
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.
Or you may also attempt to download the same using the steps on this link: click here
For details on how to perform a successful reset: click here
Hope this helps! Keep me posted.
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05-23-2020 07:57 AM
I used the recovery media.
When I try to reset from the recovery menu in settings, that fails.
When I try to reset it from the advanced troubleshooter, the display does dark and my monitor says input not supported and I can't do anything from there. If I restart it from there then the monitor works fine and it brings me to where I log in to my windows account, but I want to factory reset the pc.
05-24-2020 09:15 AM
I suggest you run a System Test and share the results-
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Test
05-24-2020 01:08 PM
Hard reset a desktop or All-in-One PC
Turn off the computer. Disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the Power button on the computer for 5 seconds. The power light indicator, which is on the power button or near it, might turn on briefly but then it goes off.
Reconnect the power cord and turn on the computer.
Then try and run the test.