Cannot factory reset my pc

[jab200175]

Cannot factory reset my pc its saying "there was a problem with resetting your pc no changes were made"

[Alden4]

Hi @jab200175,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are having trouble factory resetting your OMEN by HP desktop PC, there are a few things you can try:

1. Use the Windows Recovery Environment:

• Restart your computer and press F11 repeatedly to launch the HP Recovery Manager.
• Select Troubleshoot > Reset this PC > Remove everything.
• Follow the on-screen instructions to complete the reset.

1. Use the Windows 10 installation media:

• Download the Windows 10 media creation tool from Microsoft's website and create a bootable USB drive or DVD.
• Restart your computer and boot from the USB drive or DVD.
• Follow the on-screen instructions to install Windows 10.

1. Use HP Cloud Recovery:

• Go to the HP Cloud Recovery website and follow the instructions to create a recovery USB drive.
• Insert the USB drive into your computer and restart it.
• Press F9 repeatedly to launch the Boot Options menu and select the USB drive.
• Follow the on-screen instructions to restore your computer to its factory settings.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support