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‎04-20-2020 07:15 AM

HP Recommended
Product: Example: Pavilion desktop

Windows will not restore. A blue screen with options to turn off, restart, reset, etc came up and won’t leave the screen. Tried to reboot hard drive. Tried to restart computer. Tried to reset computer. Tried ctrl/alt/del. Nothing worked. Currently chose option to back up files under hp Recovery Manager and attempt a full restart of Windows. 

2 REPLIES 2

‎04-20-2020 07:19 AM

HP Recommended

Does anyone know of a hp customer service phone number I can call?

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‎04-20-2020 07:37 AM

HP Recommended

Hi

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
usb

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