Cannot go any further

[Craig161]

I cannot get past the blue “Troubleshoot” or Turn of PC” screen. I’ve tried troubleshooting via F11 but I always end up back here?!

[Alden4]

Hi @Craig161,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're having trouble getting past the blue "Troubleshoot" or "Turn off PC" screen on your HP Pavilion All-In-One, there are a few steps you can try to resolve the issue. Here are some suggestions.

Restart your computer: Sometimes, a simple restart can resolve temporary issues. If you haven't already, try restarting your computer and see if it allows you to proceed past the troubleshooting screen.

Boot into Safe Mode: Safe Mode loads only essential drivers and can help you identify if the issue is related to a third-party software or driver. To boot into Safe Mode:

• Restart your computer.
• When the Windows logo appears, press and hold the Shift key while clicking on Restart.
• This will take you to the Advanced Startup Options.
• Select Troubleshoot > Advanced options > Startup Settings > Restart.
• After the restart, press 4 or F4 to start in Safe Mode.

System Restore: If you recently installed new software or drivers that might be causing the issue, you can perform a System Restore to revert your system to a previous state.

• From the Troubleshoot menu, select Advanced options > System Restore.
• Follow the on-screen instructions to restore your system to a previous point.

Use Command Prompt:

• From the Troubleshoot menu, select Advanced options > Command Prompt.
• In the Command Prompt window, you can run commands to troubleshoot and repair your system. Common commands include sfc /scannow to check system files for errors and chkdsk /f /r to check and repair disk errors.

Check for Hardware Issues:

• If the problem persists, there might be a hardware issue. Check if any external devices (USB drives, external hard drives, etc.) are connected and try disconnecting them.
• If you have recently added new hardware, such as RAM or a graphics card, try removing or replacing it to see if the issue persists.

Reset Windows:

• If none of the above solutions work, you may consider resetting Windows. From the Troubleshoot menu, select Reset this PC > Remove everything. This will reinstall Windows while removing all your personal files.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Craig161]

Hello, I’ve tried all of your suggestions but no seem to work. I honestly don’t understand. 

[Alden4]

Hi @Craig161,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support