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‎05-01-2020 09:50 AM

HP Recommended
Product: hp 15 ac
Operating System: Microsoft Windows 10 (64-bit)

Hi I need help with fixing my laptop. 

 

It was freezing so I booted into safe mode to uninstall some unnecessary applications and delete some files and I think I might have deleted some system files. When I restarted the laptop, it booted into recovery mode and all I can use is the command prompt. I'm not sure how to go about fixing it from here. 

 

Thanks.

 

1 REPLY 1

‎05-08-2020 03:49 PM

HP Recommended

@hansnoca,

 

I reviewed your post and I understand that you have accidentally deleted some of the system files and now the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you perform a system reset on the computer following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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