10-24-2016 04:16 PM
Everytime I try and order the recovery media, it keeps returning me to page 1. I have tried differnt browsers, and I know the SN and model info are correct becasue I'm hainvg HP auto sense it.
I have tried to call support, but cannot find a good #. Any ideas? I'm more than happy to pay for the media, just need a way to order it.
Solved! Go to Solution.
10-24-2016 07:17 PM
@mrheeley, welcome to the forum.
When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
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HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink
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I am not an HP employee.
10-25-2016 03:15 AM - edited 10-25-2016 03:17 AM
HP is unlikely to have the recovery media available for sale. After three years, HP no longer stocks or sells the recovery media.
After a three-year period, HP no longer stocks or sells the recovery media for its PCs or notebooks.
Try Computersurgeons.com, an HP Partner, at the following web page.
I am not an HP Employee.
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