Cannot update drivers or reset my computer.

[Garty]

I have a WIndows 10 based all-in-one desktop computer purchased in 2020. 

I have run all short and long tests and checks and everything checks out fine. Until 30/08/23 Windows 10 updates occurred automatically and successfully. Since then however, my PC goes round and round in very long circles, getting to 100% complete with updates, but then saying updates couldn't be completed and 'undoing changes don't turn off your computer'. Windows security seems fine. My Norton security subscription keeps saying I have broken registries and six outdated drivers. I have disconnected an external hard drive to rule this out as a cause. I cannot reset my computer, saying an error was encountered. I have tried command prompts and so many other solutions offered in the HP website and nothing has worked. Windows Update Error 0x800f0922 shows, but I cannot execute any of the fixes.

[Irfan_06 · Accepted solution]

Hi @Garty,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your laptop.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Irwin6

HP Support