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‎06-10-2021 09:32 AM

HP Recommended
Product: HP G4 Desktop
Operating System: Microsoft Windows 10 (32-bit)

I have 2 HP G4 Desktops, in the space of an hour they have both stopped working, unable to login due to no BIOS. Unable to restore restore previous BIOS any ideas how to get round this?

3 REPLIES 3

‎06-10-2021 07:18 PM

HP Recommended

> unable to login due to no BIOS.

 

Exactly what error-message do you see?

 

> Unable to restore restore previous BIOS

 

What error-message is produced when you tried?

 

 

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‎06-10-2021 11:45 PM

HP Recommended

Hi, thanks for the reply, I got to the bottom of the problem and the SSD is no longer seen by the BIOS, both PCs are 3 months old, seems very unlikely that they would both have the same problem within the space of an hour. 

I have switched between legacy and secure boot options with no luck, quick check of hard drive shows there are no problems.

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‎06-11-2021 10:28 AM

HP Recommended

> seems very unlikely that they would both have the same problem within the space of an hour. 

 

It is possible, though unlikely, that a power-surge "hit" both computers at the same time.

 

Can you physically move the disk-drive to a different computer, and try to boot that computer from that disk-drive, to prove that the disk-drive really is OK?

 

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