• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-02-2020 05:47 PM

HP Recommended
Product: Pavilion g7
Operating System: Microsoft Windows 8.1 (64-bit)

Hi I did a complete factory data reset on my laptop and log back into my account to set up my computer and now my Windows store will not work I am completely new to this product

1 REPLY 1

‎03-04-2020 10:25 PM

HP Recommended

@Sambam94 

Windows Store is a Microsoft function -- and there is nothing we can do to diagnose that error or fix it.

 

You would have to check with Microsoft to get advice on how to correct this.

 

Also, WHY did you do a factory reset on the PC? Asking because that nearly always is a BAD idea that does little or nothing to correct the underlying problem, but often serves to make matters worse!



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.