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‎08-31-2025 09:01 AM

HP Recommended
Product: HP Envy x360 14 inch 2-in-1 Laptop PC 14-fa-0000 (8Z8P7AV)
Operating System: Microsoft Windows 11

I had some tech guy from the store where i bought the laptop to set up my account on it and i was asked to give an email address so i typed in my **bleep** id and that guy backspaced the "**bleep**.com" and typed in "**bleep**". The thing is that hotmail account doesnt exist anywhere.. Now when i try to install something from microsoft store, it asks me to set up a windows hello account through hotmail.. I have never created a hotmail account so it doesnt have a password and when i click forget password they send code to that account but i dont have that account to view it... I have gone to account.live.com/acsr website and entered all available details to recover my account... Still no response from microsoft and i dont think this laptop can be used anymore because i cannot download anything from microsoft store.. Is there anyway to recover that hotmail account or change my microsoft account id to my real email id??

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1 REPLY 1

‎08-31-2025 09:04 AM

HP Recommended

idk why they blurred few words. those words are gm@il. com and hot mail . com

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