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Locked

‎10-24-2023 04:13 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone!

I recently purchased an laptop and when I powerd on I found my self with Bitlocker. I managed to format the hard drive, but when i was going to change the  boot order the BIOS asked me for a admin password. I did a deep search and tried to remove the CMOS battery for 7h and it didn't work. I tried to insert the 3x wrong password to get system disabled code, it didn't worked. 

 

I would like to know if there is any other option that I can use?

Category:
1 REPLY 1

‎10-24-2023 11:41 AM

HP Recommended

Hey @Twycross717,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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