Change the resolution on the screen from the computer now says it’s not support and won’t go back

[Mufflerman79]

on my desktop HP computer in settings for display. It said the change recommend change resolution and when I hit it now it says not support and I can’t make it go back. What should I do

[Hawks_Eye]

Hi @Mufflerman79 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how frustrating it must feel when the screen suddenly goes blank or shows “Not Supported” after a resolution change. 

Thank you for trying to adjust the settings yourself—let’s carefully walk through steps to bring the display back to normal.

Here’s what you can do:

Restart into Safe Mode

• Power off your computer completely.
• Turn it back on and as soon as you see the HP logo, repeatedly press the F8 key (on some systems it may be Shift + F8 or you may need to interrupt startup three times to trigger Windows Recovery).
• From the menu, choose Safe Mode. This loads Windows with a basic resolution that your monitor can handle.

Reset the Resolution in Safe Mode

• Once inside Safe Mode, right‑click on the desktop and select Display settings.
• Scroll down to Display resolution and choose a lower, widely supported option such as 1024 × 768 or 1280 × 720.
• Click Apply and then Keep changes.
• Restart the computer normally.

Use Advanced Startup if Safe Mode doesn’t appear

• Power on the computer, then hold the power button to force shutdown as soon as Windows begins loading. Repeat this two more times.
• On the third attempt, Windows should open Automatic Repair.
• Select Advanced options → Troubleshoot → Advanced options → Startup Settings → Restart.
• After restart, press the number key for Enable Safe Mode.
• Then follow the resolution reset steps above.

Update Graphics Driver (after regaining display)

• Once the screen is back, open Device Manager.
• Expand Display adapters, right‑click your graphics driver, and select Update driver.
• Choose Search automatically for drivers. This ensures the driver matches your monitor’s capabilities.

Final Adjustment

• After updating, return to Display settings and select the resolution that looks crisp and fits your monitor.
• If unsure, gradually increase until the display remains stable.

This should restore your screen. I appreciate the effort you’ve already put in—it shows great initiative. With these steps, you’ll be back to a clear, supported display. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye