• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion p6 series
Microsoft Windows 10 (64-bit)

I was trying to change my bios settings to boot my computer From a usb stick to run tails os now when I plug in the usb I get an error message saying “can not find script file X:\onekey\main\Irscall.vbs”. I also unplug the usb to run my computer as normal but just get a blank screen and it’s turns on and off really need this fixed by tomorrow morning got some work to get on with!! I have attached some images aswell off what else I have changed I changed the boot order also and I disabled the secure boot I am trying to access the bios menu but can’t even access the start up menu please can someone help would be greatly appreciated so upset right now about this!!

 

984E983B-C8A3-4B44-B9B0-CC1C89E1A774.jpeg

 

A01DDCC9-231F-4030-8FE0-C8EF20C10172.jpeg

 

59576C2D-04BC-4D0F-8DF7-904DD5BE2D13.jpeg

 

2B15D81D-B721-4D7F-9895-8095372A0F21.jpeg

 

72600388-E3F3-474F-86AE-59E5730F262A.jpeg

 

E59257AB-2E0D-4676-94B3-BD4E342A1717.jpeg

 

81EEF854-5350-4AF6-99F8-527B705F093E.jpeg

 

588BBC72-E250-4AF0-A695-730C5111F650.jpeg

 

7F490316-DFAD-4D59-96E7-9173694FA1CC.jpeg

 

1 REPLY 1
HP Recommended

Hi! @Matty2018, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

I understand you have issues installing the operating system on your PC using the USB recovery kit.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried checking with a different adapter?

 

What is the operating system you are trying to install on your PC?

 

Have you tried installing the operating system using the recovery discs?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Please share the product number of your PC to assist you better.

 

Try disabling the secure boot and enable legacy boot in BIOS and try installing the software again.

 

To enable or disable Secure Boot on an HP notebook computer, first confirm if Legacy Support is available and enabled.

  1. Turn off the computer.

  2. Press the power button to turn on the computer, and then immediately press the Esc key repeatedly until the Startup Menu opens.

    Startup Menu

  3. Press F10 to open BIOS Setup.

  4. Use the right arrow key to select System Configuration, use the down arrow key to select Boot Options, and then press Enter.

    Boot Options selection in the System Configuration window

  5. Check for Legacy Support in the list.

    Boot options list including Legacy Support

    • If Legacy Support is not listed, continue to the next step.

    • If Legacy Support is listed and you are enabling Secure Boot, use the down arrow to select Legacy Support, press Enter, select Disabled, press Enter, and then continue to the next step.

Refer this article to know more information about using secure boot. Click Here

 

Hope to hear from you soon!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.