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‎03-06-2024 12:00 AM

HP Recommended
Product: C202SA

After my screen froze I decided to hard reset my C202SA chromebook, the chromebook is now stuck in a black screen and has the power light on but the chromebook itself is not responding, I tried doing factory reset, hard reset, and holding the power button for 10 secounds and not working. I also noticed when I plugged my chromebook into my charger it did not show the charging light it normally does like all the other times.

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1 REPLY 1

‎03-10-2024 06:42 PM

HP Recommended

Hard resets often trash the computer. Why? Because any internal hardware issue, like a failing drive, will guarantee that the reset trashes the PC, rendering it useless.

 

I can find no HP links for Chromebooks, only for laptops, so that is what I have provided below:

 

https://www.youtube.com/watch?v=MgDy0h9a7Jg



I am a volunteer and I do not work for, nor represent, HP
How to fix an HP Notebook that does not power on or hold a charge | HP Support
How to fix an HP Notebook that does not power on or hold a charge | HP Support
youtube.com/watch?v=MgDy0h9a7Jg
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
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