• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎06-20-2025 03:35 AM

HP Recommended

Dear HP Team,

 

We are currently utilizing an EDR solution, which recently flagged an event where the process BrService.exe attempted to delete a Volume Shadow Copy snapshot.

 

As BrService.exe appears to be associated with HP's security services, we would like to understand the reason behind this behavior.

Could you please provide clarification on whether this action is expected as part of its normal operation?

 

Thank you for your assistance.

 
Reply
3 REPLIES 3

‎06-21-2025 11:06 AM

HP Recommended

Hi @Rohith_D,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?, an

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No

‎06-21-2025 09:38 PM

HP Recommended

Dear Kuroi_Kenshi,

Greetings!

 

Please find the below model name 

 

HP ProBook 445 14 inch G9 Notebook PC

 

Thank you 

Reply
Was this reply helpful? Yes No

‎07-10-2025 11:29 PM

HP Recommended

Dear Team,

 

Any update on this ?

 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.