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Locked

‎10-31-2022 11:04 AM

HP Recommended
Product: HP Pavilion All-in-One PC 27-ca1000a IDS Base Model
Operating System: Microsoft Windows 11

MY PC: All-in-one 27” about 2 months old. Running Win 11 Home.
After a brief period of proper functioning, the PC lost internet connection.
A check of Settings shows WiFi is “CONNECTED. SECURE”. I turned off WiFi
on the modem and enabled Ethernet. Settings also indicated CONNECTED.
But neither will connect to the Internet. Troubleshooters do not find an answer.

HP troubleshooters keep suggesting various fixes to download which, of course,
are pointless as I have no internet connection to download them..

I am physically unable to carry the PC from my apartment to a warranty repair station.
I am using an older Win 10 PC now.

Category:
1 REPLY 1

‎11-09-2022 08:52 AM

HP Recommended

Hi @jgl7,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-
HP Community Moderator



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