Colour printing issue on Mac OS with Word, Adobe , ...

[DCembrak]

I can't print in colour from Word or Adobe (or other sw).

But if print using HP Sw, it's printing.

From My iPhone (IOS18) it's printing also.

Printer is new. I have done all "up to date" installations.

[Jerry_57]

Hi @DCembrak,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are experiencing color printing issues from applications like Word or Adobe on your Mac, but you can print in color using HP software or from your iPhone; it may be due to settings or configurations specific to the Mac applications. Here are some steps you can take to resolve the issue:
 

Check Printer Settings:
 

• Open the print dialog in the application (Word, Adobe, etc.) you are using.
• Ensure that the printer is selected and check for any color options. Make sure "Color" is selected instead of "Black & White" or "Grayscale."

Update Printer Driver:
 

• Go to HP's Support Page and download the latest printer driver for Mac OS.
• Sometimes, even if everything appears up-to-date, reinstalling the driver can fix certain conflicts.

Application Preferences:
 

• In the application from which you are trying to print, go to Preferences or settings related to printing and ensure that the color is enabled.
• In Adobe software, check the 'Output' tab in the print dialog to ensure the color profile is set correctly.

Reset Print System:
 

• Navigate to System Preferences > Printers & Scanners.
• Right-click on the printer list (or control-click if using a trackpad) and select "Reset printing system..."
• Re-add your printer and attempt to print again.

Test with a Different Application:
 

• Try printing a color page from a different application to see if the issue persists.
• This step can determine if the issue is application-specific.

Mac OS Updates:
 

• Ensure your Mac is running the latest version of the operating system as well as the applications.
• Go to the Apple menu > System Preferences > Software Update to check for updates.

Driver Specific Settings:
 

• In the print dialog, there might be an option to choose between various color management settings. Experiment with these to see if a configuration change resolves the issue.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support

[DCembrak]

Hello

sorry for this late feedback but i was busy.

so, some news :

a) on system no capacity to selected all colours on word or ... i have only Black and white (std and mow quality)

b) when i go to HP SW portal to get last pilot, on the choices no OS Mac choice available for my printer.

c) when I check on apple system no solution , I have the latest HP software system 

I'm blocked