• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-26-2024 08:41 PM

HP Recommended
Product: Compaq Presario 5660
Operating System: Other

One day I turned on my computer and the computer turned on but instead the normal boot screen with the Compaq logo and black background had these red and white blocks started appearing in the top left corner one by one. I made a recreation in MS Paint: 

 

COMPAQ Problem.png

 

After the screen went away nothing appeared so I turned off the computer and plugged in another monitor and Windows 98 booted up (Either in normal mode or safe mode, I don't remember) and I saw that it booted up fine. So, then I powered it back off, and plugged in the original monitor. But when it turned on, nothing appeared on the screen. And I tried it with 2 other monitors, and nothing showed up on screen. So, then I opened it and took out the 1 stick of ram and put it back in (for some reason after that the ram would come out REALLY easily, which seems concerning). But I thought the problem was that maybe the graphics card broke. So, I found and bought the same graphics card on amazon and put it into the computer, and it didn't fix it.

 

I don't know what the problem could be but I'm assuming that it has to do with the colored blocks on the boot screen.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.