Computer Crashing Issues - No Longer Can Install Windows

[340FrontDesk]

Over the past year, my computer has been constantly having issues with programs crashing unexpectedly despite the load they are putting on the device being negligible. However, as time has gone on, the issues have only worsened, and the computer started to blue screen of death on a nearly daily basis. Finally, I started diagnosing the issue and after testing the RAM and SSD with various software, all potential hardware issues seemed to be ruled out. Because of this, it was recommended that the issue may be a corrupted windows file, so I ran a clean install of windows which included completely wiping my system. The issue is, after wiping the system, the computer would crash and occasionally blue screen of death during the windows installation. Despite my SSD passing a SMART report, a crash during windows installation implies an issue with the SSD. So yesterday, I replaced the SSD and attempted to once again install windows 11 the windows media creation tool and while the computer does not crash or blue screen of death, the system gets stuck in a power cycle after installing most of the windows files and I'm still unable to get my PC to run on windows 11. What can I do now to restore my system back to windows 11 and prevent all of the crashing issues I was having before?

[Bill_To]

Greetings @340FrontDesk 

Welcome to the HP Forum.

I would say a faulty component is at play if you cannot clean install Windows using only: a keyboard, a mouse, and a monitor.

Check your PC's hardware using HP Diagnostics if you have not tried this option as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

HP hardware diagnostics may not detect all hardware problems so this test could incorrectly tell you everything is okay.

Per your response the RAM and the SSD seem to be okay. So you would have to check the power supply, the graphics card, the CPU, and the MB.

It is also possible the installed M.2 WIFI card could be causing the problem.

The PC would need clean AC power to run correctly. Have you tried connecting the PC to different power outlets in your home to see what happens?

You might need a local PC Tech if your PC is not in warranty. A local PC Tech can test all of your PC's components to find the faulty part.

Regards