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‎06-28-2025 09:07 AM

HP Recommended
Product: HP ENVY Desktop PC TE01-5000i (8R3Q6AV)
Operating System: Microsoft Windows 11

Over the past year, my computer has been constantly having issues with programs crashing unexpectedly despite the load they are putting on the device being negligible. However, as time has gone on, the issues have only worsened, and the computer started to blue screen of death on a nearly daily basis. Finally, I started diagnosing the issue and after testing the RAM and SSD with various software, all potential hardware issues seemed to be ruled out. Because of this, it was recommended that the issue may be a corrupted windows file, so I ran a clean install of windows which included completely wiping my system. The issue is, after wiping the system, the computer would crash and occasionally blue screen of death during the windows installation. Despite my SSD passing a SMART report, a crash during windows installation implies an issue with the SSD. So yesterday, I replaced the SSD and attempted to once again install windows 11 the windows media creation tool and while the computer does not crash or blue screen of death, the system gets stuck in a power cycle after installing most of the windows files and I'm still unable to get my PC to run on windows 11. What can I do now to restore my system back to windows 11 and prevent all of the crashing issues I was having before?

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