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‎01-12-2025 11:18 AM

HP Recommended
Product: Victus by HP 15L Gaming Desktop PC TG02-0000i (491A8AV)
Operating System: Microsoft Windows 11

Computer freezes randomly, then resumes after a few minutes. Tried a clean reinstall of windows, and ran with no other programs installed. Checked all hardware via HP diagnostics. No joy. Happens with 23h2 and 24h2.

Category:
1 REPLY 1

‎01-14-2025 08:34 AM

HP Recommended

Greetings @KB41 

 

Welcome back to the Forum.

 

You have reinstalled Windows and have run the PC in a lean config.

 

I would guess you are only connecting: a monitor, a mouse, and a keyboard. Is this correct?

 

Hardware tests seem to indicate all is well.

 

HP Diagnostics is very good but nothing is perfect in life. So, it is still possible some component has an intermittent fault which is not be detected by HP diagnostics.

 

I'm thinking the PC may have a possible power supply problem if all other components connected to the MB are okay.

 

Regards

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