Computer Freezes

[trusthim]

Computer Freezes

[TejaswiniM]

Hi @trusthim , Welcome to HP Support Community!

To address freezing on your HP ENVY Desktop 750-524, begin with a hard reset to clear temporary memory. If the issue continues, the problem could be caused by software conflicts, overheating, or a failing hardware component. The best approach is to start with the simplest solutions and work your way toward more involved diagnostics.
Step 1: Perform a hard reset
A hard reset can resolve many temporary system issues without erasing your data.
Turn off your computer and disconnect the power cable.
Unplug all non-essential external devices, such as printers, external hard drives, and flash drives.
Press and hold the power button on the front of the tower for at least 15 seconds.
Reconnect only the power cable and turn the computer back on.

Step 2: Check for overheating
Excessive heat can cause your computer to freeze or shut down to prevent damage.
Listen for fans. Pay attention to your computer's fans. If they are constantly running at high speed or are unusually loud, it could indicate an overheating problem.
Clean air vents. Check that the air vents on your desktop case are not blocked by dust. Use a can of compressed air to clear any dust buildup from inside the tower to improve airflow.
Monitor temperatures. If you can get the computer to run for a few minutes, download and run a hardware monitoring tool like HWMonitor to check your CPU and GPU temperatures.

Step 3: Run the HP PC Hardware Diagnostics
Running a hardware test is critical for determining if a component is failing, as this is a common cause of freezing.
Restart the computer.
Immediately and repeatedly press the Esc key until the Startup Menu appears.
Press F2 to enter the HP PC Hardware Diagnostics UEFI menu.
Select Component Tests.
Run the Extensive Test, which can take two or more hours. Pay special attention to the results for the Memory and Hard Drive tests, as these are frequent causes of freezing.

Step 4: Isolate software issues
If the hardware tests pass, the problem is likely caused by a software conflict, a faulty driver, or a background process.
Boot into Safe Mode. If the computer does not freeze in Safe Mode, a third-party application or driver is likely the culprit. To enter Safe Mode:
Force a shutdown by holding the power button.
Start the computer, then press the F8 key repeatedly to access the boot menu and select Safe Mode.
Check Windows Reliability Monitor. This feature logs software crashes and other events, and it can point you toward a problematic app or service.
Press the Windows Key + R and type perfmon /rel to open the Reliability Monitor.
Check the timeline for any errors or failures that occurred around the time your computer froze.
Perform a clean boot. A clean boot starts Windows with a minimal set of drivers and startup programs, helping you isolate a program that is causing the freezing.
Run System File Checker. Corrupted system files can cause instability. Open Command Prompt as an administrator and run the command sfc /scannow to find and fix any issues.

Step 5: If the freezing persists
If the issue is still unresolved after the previous steps, consider more advanced solutions.
Uninstall recent updates. If the issue started after a recent Windows update, you can uninstall it from the "Advanced options" menu in the Troubleshoot section.
System Restore. Use a System Restore point to roll back your system to a time when it was working correctly. This is done from the same "Advanced options" menu as uninstalling updates.
Reinstall Windows. As a last resort, you may need to reset your PC. This will reinstall the operating system, and you can choose whether to keep or remove your personal files.

Hope this helps! Keep me posted