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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Computer Won't Turn On
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06-22-2023 05:46 PM
My computer was absolutely fine all day today but then, out of the blue, shut down and wouldn't power on again. I don't know what happened and it wasn't something that had a warning.
06-25-2023 03:53 PM
Hi @Faith_Rosepetal,
Welcome to the HP Support Community
I understand you are facing an issue with your HP Chromebook X360 14a-Ca0000 (446M9AV) Computer Won't Turn On. Not to worry I will help you to get a resolution to resolve the issue.
I recommend you follow the below steps and check if it helps.
Step 1: Remove external devices
If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.
After you have removed all external devices, turn on the Chromebook.
If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.
If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.
Step 2: Perform a hard reset
A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.
A hard reset does not remove any local files or settings.
Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.
If necessary, press power button again to turn on the laptop.
If the issue persists, continue to the next step.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
07-06-2023 07:31 PM
@Faith_Rosepetal,
Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.