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‎01-06-2021 06:42 AM

HP Recommended
Product: Pavilion 24
Operating System: Microsoft Windows 10 (64-bit)

I updated windows 10 and it crashed during the update.  I tried every option HP gives me on the HP recovery options.  Only thing I can get to is DOS Command Prompt.  Nothing else works.  I tried installing windows from usb and it freezes up and stops during the installation process.  It states that can't complete install.  Looks like its windows pe.  How can I correct this situation and restore computer to factory settings or reinstall windows 10

1 REPLY 1

‎01-06-2021 11:07 AM - edited ‎01-06-2021 11:09 AM

HP Recommended

Hi,

 

Try running HP Diagnostics. Tap "ESC", select "F2".

 

Run some tests, could be a failing HDD or a memory problem.

 

Disconnect unnecessary peripherals when trying a clean W10 installation if hardware tests pass. You will lose data if you do a clean W10 install or a HP factory recovery unless you connect the HDD to a different PC before doing a clean install.

 

Regards

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