• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-06-2021 06:42 AM

HP Recommended
Product: Pavilion 24
Operating System: Microsoft Windows 10 (64-bit)

I updated windows 10 and it crashed during the update.  I tried every option HP gives me on the HP recovery options.  Only thing I can get to is DOS Command Prompt.  Nothing else works.  I tried installing windows from usb and it freezes up and stops during the installation process.  It states that can't complete install.  Looks like its windows pe.  How can I correct this situation and restore computer to factory settings or reinstall windows 10

1 REPLY 1

‎01-06-2021 11:07 AM - edited ‎01-06-2021 11:09 AM

HP Recommended

Hi,

 

Try running HP Diagnostics. Tap "ESC", select "F2".

 

Run some tests, could be a failing HDD or a memory problem.

 

Disconnect unnecessary peripherals when trying a clean W10 installation if hardware tests pass. You will lose data if you do a clean W10 install or a HP factory recovery unless you connect the HDD to a different PC before doing a clean install.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.