cancel
Showing results for 
Search instead for 
Did you mean: 
CIDMAR
New member
1 0 0 0
Message 1 of 2
175
Flag Post

Computer crashed. Lost start up disc. Am I able to obtain another disc if I have my Product Key?

HP Recommended
Pavilion 500 PC Series

My computer crashed.  Status Message Oxc000ooof   I need a Windows Installation Disc. (Windows 7)  I am unable to locate the disc that came with the computer.  I have the Product Key.  Am I able to purchase another disc?  Is there another way to retrieve my files so I can download them to an external drive and buy a new computer?

1 REPLY 1
Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 2 of 2
Flag Post
HP Recommended

Hi

Unlikely but possible...

https://www.microsoft.com/en-us/software-download/windows7

 

 

IF it is a an OEM key, then perhaps...

Heidc 11-11-19.png

 

OR

https://linuxmint.com/download.php                to help with file copying.

LinuxMintGparted.jpg   

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation