Computer crashing and bluetooth disappears

[Stegmann43]

Hi

Sometime my computer suddenly chrashes (black monitor) and immideately rebootes, but then the bluetoth function has gone. So I have to turn off the computer, start it again and click the wi-fi sign, turn off and on my bluetooth mouse, and then it works again. What is wrong?

PS! Sorry for my english. I am dane and 75 years old.

[Irfan_06]

Hi @Stegmann43,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing multiple issues with your Laptop.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

-If the issue still persists, Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Stegmann43]

Hi Irwin6

I'm still considering whether I dare to try to solve the problem myself, or if I shall leave it to a Pro and pay, what it costs.

I will let you know, when the problem is solved.

[Irfan_06]

Hi @Stegmann43,

If you are not able to follow the above steps shared to fix the issue.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support