cancel
Showing results for 
Search instead for 
Did you mean: 
e_microlan
New member
1 0 0 0
Message 1 of 1
144
Flag Post

Computer doesn't boot - Black screen with 5 cursors at the top of the screen

HP Recommended
Z2 G4
Microsoft Windows 10 (64-bit)

Hello, this is my issue.

Sometimes when i turn on pc (not always, in two months in happend only 3 times) it doesn't boot, and it still freezed in the following status (black screen with 5 cursors in the top).

 

This is what dysplays when computer doesn't bootThis is what dysplays when computer doesn't boot

 

If i press shutdown button the computer switch off normally and then at the next boot Windows will starts properly.

 

Does anyone know the issue?

 

The Operating System is Windows 10 64 bit Release 1909 , installed on M.2

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation