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e_microlan
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Computer doesn't boot - Black screen with 5 cursors at the top of the screen

‎02-07-2020 08:09 AM

HP Recommended
Product: Z2 G4
Operating System: Microsoft Windows 10 (64-bit)

Hello, this is my issue.

Sometimes when i turn on pc (not always, in two months in happend only 3 times) it doesn't boot, and it still freezed in the following status (black screen with 5 cursors in the top).

 

This is what dysplays when computer doesn't bootThis is what dysplays when computer doesn't boot

 

If i press shutdown button the computer switch off normally and then at the next boot Windows will starts properly.

 

Does anyone know the issue?

 

The Operating System is Windows 10 64 bit Release 1909 , installed on M.2

 

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