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Locked

‎07-16-2020 06:51 AM

HP Recommended
Product: compaq presario
Operating System: Microsoft Windows 8.1 (64-bit)

It freezes on me and I need help with this what to do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2020 12:15 PM

HP Recommended

@Dancer441

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-18-2020 12:15 PM

HP Recommended

@Dancer441

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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