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- Re: Computer has reset to factory condition
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03-27-2020 04:36 AM
Computer has reset to factory condition, system restore cant complete
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Accepted Solutions
03-27-2020 12:08 PM
You didn't bother to mention the model number, the age of the PC, or HOW it did the factory reset -- all important information.
The advice that @GamingOptional gave you will generally work to factory reset your PC -- unless it has a drive failure, which would cause that reset to fail and not complete.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
3) press the Function key for testing the hard drive (usually F2) and let it run.
Please report back the test results.
I am a volunteer and I do not work for, nor represent, HP
03-27-2020 12:08 PM
You didn't bother to mention the model number, the age of the PC, or HOW it did the factory reset -- all important information.
The advice that @GamingOptional gave you will generally work to factory reset your PC -- unless it has a drive failure, which would cause that reset to fail and not complete.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
3) press the Function key for testing the hard drive (usually F2) and let it run.
Please report back the test results.
I am a volunteer and I do not work for, nor represent, HP
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