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ked28
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Solved!

Computer has reset to factory condition

HP Recommended
Example: Pavilion
Microsoft Windows 10 (64-bit)

Computer has reset to factory condition, system restore cant complete

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WAWood
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@ked28 

You didn't bother to mention the model number, the age of the PC, or HOW it did the factory reset -- all important information.

 

The advice that @GamingOptional gave you will generally work to factory reset your PC -- unless it has a drive failure, which would cause that reset to fail and not complete.

 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.

 

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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GamingOptional
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Power down the computer, turn it back on and press the F11 key and see if you can restore it from there.

*Just a community member, not an HP employee.
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WAWood
Level 16
Level 16
32,648 32,548 2,958 7,271
Message 3 of 4
Flag Post
HP Recommended

@ked28 

You didn't bother to mention the model number, the age of the PC, or HOW it did the factory reset -- all important information.

 

The advice that @GamingOptional gave you will generally work to factory reset your PC -- unless it has a drive failure, which would cause that reset to fail and not complete.

 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.

 

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

ked28
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I seemed to have solved the problem by using an earlier system restore point. I also ran a full scan ( 6 hours)  using my virus protect program. 

 

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