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06-17-2020 11:20 PM
Product: HP All In One PC
So I was resetting my grandmother’s pc since everyone forgot the password and while windows was being installed the power in the house went out now when I start it up it keeps saying “Installing Microsoft 64%” then restarts the computer again
1 REPLY 1
06-19-2020 12:46 PM
That failed reset -- which you should NOT have done -- has left the PC in a corrupted state from which it can not recover on its own.
How old is the PC and what OS was running on it?
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