Computer locked up on bitlocker issue

[proboat]

Error: 7_4_80000001_dbx_dbx_7_7_99f4...5a4c_d10c...baa2

Cannot add recovery code to error screen keys do not allow letters to be added??

Hp-27" touch screen all-in-one AMD Ryzen7-16gb memory-1tbssd

[Kuroi_Kenshi]

Hi @proboat,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[proboat]

Never received a solution

[Kuroi_Kenshi]

Hi @proboat,

Thank you for the response.

Try these steps:

Access the BitLocker Recovery Key:

• The BitLocker recovery key is typically stored in your Microsoft account, on a printed document, or saved to a USB drive.
• If you are unable to retrieve the key, visit the Microsoft Account or check with your IT administrator (if applicable) for access.

Using Function Keys:

• Ensure the keyboard settings are correct, enabling use of function keys to enter the recovery key. Sometimes, toggling NumLock or using an external USB keyboard can help.

Attempt a Different Entry Method:

• Verify the keyboard layout settings and consider connecting an external USB keyboard if the built-in one does not allow alphanumeric input.

Access Safe Mode:

• Attempt to boot into Safe Mode by powering off the device and turning it back on while pressing F8. This might enable you to access more diagnostic options.

Reset BIOS/UEFI Settings:

• If you have made changes to the system’s BIOS or UEFI recently, reset them to default settings. Access BIOS/UEFI by restarting your computer and pressing the relevant key (usually F2, F10, or Esc) immediately upon reboot.

I hope this helps.

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Best regards,