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Message 1 of 2
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Computer no longer works

HP Recommended
Pavilion 510-a010
Microsoft Windows 10 (64-bit)

When my aunt passed away January of 2019 I was gifted her old computer. Haven’t had the time to get it up and started until now. I could not figure out her password, and I tried everything, so I went to reset the computer itself. It got to a point where it was asking for “other account” log in information. I tried using my Microsoft account t but it didn’t work. I tried resetting again, but out power went out due to a bad storm, and now the black screen with the white HP logo flashes, but nothing comes up. How can I fix this?


Not sure what the difference between 32 and 64bit was. I just know the computer is Windows 10. So I guess on that part.

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Message 2 of 2
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HP Recommended



You should have come here and asked before you went charging ahead with all of this.


First, the build in reset prompts for the password -- we would have told you that and spared you the trouble with that.


Second, the power outage is nearly always accompanied by a power SURGE -- and if the PC is not on a surge protector, then it is very easy for something to get "fried" as a result.  Most often, that is the motherboard -- which is difficult if not impossible to replace.


To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

Since your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region:

Good Luck

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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