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‎09-05-2020 09:38 AM

HP Recommended
Product: Desktop all in one
Operating System: Microsoft Windows 10 (32-bit)

Computer was doing an update then it said it couldn’t finish it now my icon screen is black and I can’t do anything. It turns on just fine and gets to my user screen I put in my pin code and then when it tries to go to icon screen it turns black. 

1 person had the same question
1 REPLY 1

‎09-07-2020 03:56 PM

HP Recommended

@Ashley0613 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

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