Computer screen turns black when it gets to icon screen

[Ashley0613]

Computer was doing an update then it said it couldn’t finish it now my icon screen is black and I can’t do anything. It turns on just fine and gets to my user screen I put in my pin code and then when it tries to go to icon screen it turns black. 

[praveen196]

@Ashley0613 Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!