• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Gaming Desktop PC TG01-2000a (2Z6E1AV)
Microsoft Windows 11

I recently bought this HP Pavillon Gaming (tg01-2024no) and the system shuts down after a short while when i play CSGO. All drivers are updated, i've tried reinstalling windows and i've done hardware diagnostics on all components without any troubles coming back my way. 

Sometimes i can play for 2 hours and sometimes just 10 minutes or so before it shuts down. I'm not getting any errors it just turns black and i can turn on the pc straight after.

 

Is there anything i can do or do i just return til retail?


Regards
Emil

5 REPLIES 5
HP Recommended

@EGM0106 

 

Most likely due to heat. To protect itself from damages due to heat, it normally shuts itself down.  Please use the following way to check its temperaure

 

             https://www.pcworld.com/article/407914/how-to-check-your-cpu-temperature.html

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

@EGM0106 --   Is there anything i can do or do i just return to retail?

 

in addition to what @banhien  wrote, ventilation of a "hard-working" computer is essential.

 

For your desktop, make sure that the computer-case's intake vents are not blocked -- preventing room-temperature air from being sucked-in, and that that the exhaust vents (side or back) are not close to a wall or to the frame of a "computer-desk".

 

Also, ban any long-haired dogs & cats & in-laws from shedding hair in your computer-room.

 

HP Recommended

Thanks for replies. 

I just find it strange, that a brand new PC cant run a low-mid tier game without getting overheated? 

its at least 1 meter from the wall and i dont have any pets. Furthermore it doesnt seem to get hot. 

HP Recommended

Update: looking through system-logs i find this in the filter before every critical shutdown: 'npsvctrig' (10.0, ‎2104‎-‎06‎-‎16T00:31:44.000000000Z).
 

Regards

HP Recommended

@EGM0106 -- see: npsvctrig.sys Windows process - What is it? (file.net)

 

This device-driver is needed to communicate with your computer's hardware.

Can you restart your computer, while repeatedly tapping the ESC key,

until you see the option to run the HP Hardware Diagnostics?

 

Another web-page suggests that a computer-virus may be interfering.  Try a virus-scan?

 

Or, if you purchased the computer less than 12 months ago, contact HP Support to open a "case" against the HP Warranty, to get HP to repair/replace your computer, at their expense.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.