Computer shuts down during gaming

[EGM0106]

I recently bought this HP Pavillon Gaming (tg01-2024no) and the system shuts down after a short while when i play CSGO. All drivers are updated, i've tried reinstalling windows and i've done hardware diagnostics on all components without any troubles coming back my way. 

Sometimes i can play for 2 hours and sometimes just 10 minutes or so before it shuts down. I'm not getting any errors it just turns black and i can turn on the pc straight after.

Is there anything i can do or do i just return til retail?

Regards
Emil

[banhien]

@EGM0106 

Most likely due to heat. To protect itself from damages due to heat, it normally shuts itself down.  Please use the following way to check its temperaure

             https://www.pcworld.com/article/407914/how-to-check-your-cpu-temperature.html

Regards

[itsmyname]

@EGM0106 --   Is there anything i can do or do i just return to retail?

in addition to what @banhien  wrote, ventilation of a "hard-working" computer is essential.

For your desktop, make sure that the computer-case's intake vents are not blocked -- preventing room-temperature air from being sucked-in, and that that the exhaust vents (side or back) are not close to a wall or to the frame of a "computer-desk".

Also, ban any long-haired dogs & cats & in-laws from shedding hair in your computer-room.

[EGM0106]

Thanks for replies. 

I just find it strange, that a brand new PC cant run a low-mid tier game without getting overheated? 

its at least 1 meter from the wall and i dont have any pets. Furthermore it doesnt seem to get hot. 

[EGM0106]

Update: looking through system-logs i find this in the filter before every critical shutdown: 'npsvctrig' (10.0, ‎2104‎-‎06‎-‎16T00:31:44.000000000Z).
 

Regards

[itsmyname]

@EGM0106 -- see: npsvctrig.sys Windows process - What is it? (file.net)

This device-driver is needed to communicate with your computer's hardware.

Can you restart your computer, while repeatedly tapping the ESC key,

until you see the option to run the HP Hardware Diagnostics?

Another web-page suggests that a computer-virus may be interfering.  Try a virus-scan?

Or, if you purchased the computer less than 12 months ago, contact HP Support to open a "case" against the HP Warranty, to get HP to repair/replace your computer, at their expense.