Computer will not boot!

[Ty9]

My computer has power but is stuck on a black screen and will not boot up.  Any help would be greatly appreciated!

[MKazi]

@Ty9

Happy New Year!

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP TouchSmart 310 series all in one PC and it does not boot to Windows. The PC displays a blank screen. 

To provide an accurate resolution, I need a few more details: 

• Please let me know the exact PC model no. This link will help you to find the model no: http://hp.care/2bygf7l
• Did any hardware changes take place on the PC recently?
• Did any software changes or updates that might have happened recently?
• Do any of the lights (caps lock, num lock, power button, etc) blink continuously?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Press and hold the power button to power it off. 
• Disconnect the power cord and all other cables and devices from the PC.
• Press and hold the power button of the PC for 10 seconds to drain any static charge from it.
• Reconnect the keyboard, mouse and the power cord.
• Power on the PC.

If the issue persists then let us check if the PC boots to BIOS or not. The following steps will help:

• Power off the PC.
• Power on the PC and immediately hit the f10 key repeatedly (7-8 times) so that the PC can enter the BIOS.
• If the BIOS is visible then it does not look like a hardware issue

If the BIOS does not come up then let us try a BIOS rollback. This will not delete your data. Here are the different ways to perform a BIOS rollback: http://hp.care/2p1Ij73

You may also refer to this HP document as it helps in fixing various no boot issues in Win7.

I sincerely hope this fixes the issue. Let me know. Cheers! 🙂

[Ty9]

Model # 310-1126 , tried holding down Windows button and B did not show Bio screen, thanks!

[MKazi · Accepted solution]

@Ty9

Thank you for your reply. I truly appreciate your efforts. 

I read that the BIOS rollback did not work. Also, if the PC does not enter the BIOS (hit f10 on startup) then indicates towards an internal hardware issue. 

I suggest you to reach out to our HP phone support team to check the available service options for your HP PC. 

Hope this works out. Let me know if you have any further questions. Take care! 🙂