Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Computer won’t turn on

HP Recommended
Pavilion 24 All In One 24-xa1014

When I turn on my computer it turns to a black screen then beeps. It has 3 long beeps then 4 short beeps. Once it repeats this 5 times some text pops up on the screen and it says “ERROR: Unsupported driver installed” Then it powers down. This has happened before but I always just turn it off and it works after like 20 minutes, but it’s not working at all anymore. Anyone know what to do?

HP Support Agent
HP Support Agent
22,744 22,731 1,364 1,380
Message 2 of 2
Flag Post
HP Recommended


Welcome to HP Community


I have gone through your Post and would like to help


Try running a System Test to confirm the Hardware Functionality


- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.


Keep me posted


Thank you




I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation