cancel
Showing results for 
Search instead for 
Did you mean: 
D0MlNlC
New member
1 0 0 0
Message 1 of 2
184
Flag Post

Computer won’t turn on

HP Recommended
Pavilion 24 All In One 24-xa1014

When I turn on my computer it turns to a black screen then beeps. It has 3 long beeps then 4 short beeps. Once it repeats this 5 times some text pops up on the screen and it says “ERROR: Unsupported driver installed” Then it powers down. This has happened before but I always just turn it off and it works after like 20 minutes, but it’s not working at all anymore. Anyone know what to do?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
22,744 22,731 1,364 1,380
Message 2 of 2
Flag Post
HP Recommended

@D0MlNlC


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Try running a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

Keep me posted

 

Thank you

 

 


 

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation