03-25-2020 01:51 PM - edited 03-25-2020 02:09 PM
I had my desktop sent away to an HP Service Centre HP ID -BPJK223101. According to the QA report they corrected the faulty BIOS and performed 20 other actions including cleaning on a machine that had hardly run 20 hours in a clean cold room.
AUDITOR: WGNLGrun. Work order: 102758-1 Dated: 20/03/20.
It came back today with the front hanging off, a corner of the steel case stove in 15mm , which means a pretty high force to bend a corner, various fragments in the bottom of the cardboard box which was not the box I bought it in as the company said they would package it up themselves.
The box was damaged from the outside, I found the cardboard box on my door step, the driver running away.
The computer was loose in the box which was not a computer box and very flimsy with a few feet of bubble wrap around it whhich was no protection at all.
I need an email address of the HP Service center or HP Head Office in Britain so I can contact them send them the photos of the wreckage I received.
If no movement on HP's part within 12 hours (from 2000 hrs 25/03/2020 ) then letters and photos will be going to Trading Standards.
The only fix for this is a completely new processor with full warranty starting when I receive it.
The Covid-19 virus is not an excuse to do nothing or waste time.
A very disgruntled HP customer of 20 years standing.
03-26-2020 05:52 PM
I reviewed your post and I understand that the computer is returned damaged from the repair.
I recommend you contact support and they will be able to help you immediately in this regard.
Or else, I can go ahead and escalate this case to the concerned team to assist you in this regard.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
03-27-2020 01:30 PM
Please escalate this problem as I don't find any email address to contact Support with in order to send them photographs.
Virtual is a waste of time .
Please supply an email addressand postal address in Great Britain for HP.