I had my desktop sent away to an HP Service Centre HP ID -BPJK223101. According to the QA report they corrected the faulty BIOS and performed 20 other actions including cleaning on a machine that had hardly run 20 hours in a clean cold room.
AUDITOR: WGNLGrun. Work order: 102758-1 Dated: 20/03/20.
It came back today with the front hanging off, a corner of the steel case stove in 15mm , which means a pretty high force to bend a corner, various fragments in the bottom of the cardboard box which was not the box I bought it in as the company said they would package it up themselves.
The box was damaged from the outside, I found the cardboard box on my door step, the driver running away.
The computer was loose in the box which was not a computer box and very flimsy with a few feet of bubble wrap around it whhich was no protection at all.
I need an email address of the HP Service center or HP Head Office in Britain so I can contact them send them the photos of the wreckage I received.
If no movement on HP's part within 12 hours (from 2000 hrs 25/03/2020 ) then letters and photos will be going to Trading Standards.
The only fix for this is a completely new processor with full warranty starting when I receive it.
The Covid-19 virus is not an excuse to do nothing or waste time.
A very disgruntled HP customer of 20 years standing.
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