• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-20-2020 09:44 AM

HP Recommended
Product: HP Pavilion Desktop 570-p056
Operating System: Microsoft Windows 10 (64-bit)

When I click the link in the control panel under User Accounts, nothing happens.

This is a desktop.  Local Account
                                   Administrator
                                  Password Protected

There are no other users on this PC

I login with Local Account

HP Pavilion 570-p056
Windows 10 Home (64-bit) 1703
Intel(R) Core i7-7700 CPU @ 3.60GHz, 4 Core(s),
12 GB DDR4-2400 SDRAM
NVIDIA GeForce GT 730
1TB HD SATA
1 REPLY 1

‎09-22-2020 01:19 PM

HP Recommended

@HyeDeLKM 

Do you have the USB flash drive already connected?  IF it is not connected, the option will not work.

 

Here is a tutorial:  https://www.tenforums.com/tutorials/5193-create-password-reset-disk-usb-flash-drive-windows-10-a.htm...

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.