Critical Error - Kernal-Power Event ID 41

[LG1603]

My PC keeps randomly shutting down or refusing to wake up when switched on.  I have looked at the event viewer and discovered each time it has shut itself down it was due to a Critical level event.  How do i fix this?

[Deep_World]

Hi @LG1603,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Your HP PC or laptop model
• Your Windows version (Windows 10 or 11)
• The exact Critical error name shown in Event Viewer (for example: Kernel-Power Event ID 41)
• Whether this happens during use, while idle, or during sleep/hibernate

In the meantime, please try the following troubleshooting steps:

Step 1: Identify the Critical Event

1. Press Windows + X → Event Viewer
2. Go to Windows Logs > System
3. Look for Critical events at the time of shutdown
4. Note the Event ID and Source

(If it is Kernel-Power Event ID 41, this usually means the system lost power unexpectedly.)

Step 2: Check power and sleep settings

• Go to Control Panel > Power Options
• Select High performance or Balanced
• Click Change plan settings > Change advanced power settings
• Disable Fast Startup:
  • Control Panel → Power Options → Choose what the power buttons do
  • Uncheck Turn on fast startup

Step 3: Update BIOS, drivers, and Windows

• Open HP Support Assistant
• Install all available updates, especially:
  • BIOS
  • Chipset
  • Graphics
• Make sure Windows is fully up to date

Step 4: Run HP hardware diagnostics

1. Turn off the PC
2. Turn it on and repeatedly press Esc
3. Select F2 – HP PC Hardware Diagnostics
4. Run:
   • System Extensive Test
   • Battery test (if laptop)
   • Memory test

This will help rule out hardware faults such as RAM, power supply, or battery issues.

Step 5: Check for overheating or power issues

• Ensure vents are not blocked and fans are running
• If this is a desktop, confirm the power cable and outlet are secure
• Avoid using power strips or extension cords while testing

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World