DVD/CD writer not working CDs/DVDs do not load even though it shows Auto On

[StevieJB]

I do not see any topic  related to my issue.  My HP computer is under warranty. Bought a few months ago. I tried using the CD/DVD writer. It does not automatically load even though  It shows it is set for Auto play. I've tried contacting HP support. Tried opening 'Chat' I click 'Submit' and there is no signs that it is going through.  3 days and no success. This is ridiculous. I have programs I need to download. Is there a toll-free phone number to call. I'm in NYC. 

[Max3Aj]

@StevieJB, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating it must be when your DVD/CD writer isn't working, especially when you need it for important installations. Let's walk through some steps to help resolve this issue.

Check Device Recognition

• Press Windows + X and select Device Manager.
• Expand DVD/CD-ROM drives.
• If your drive is listed, right-click it and select Properties.
  • Under the General tab, check if it says “This device is working properly.”
  • If there’s an error code, please share it here.

Run the Hardware and Devices Troubleshooter

• Press Windows + R, type msdt.exe -id DeviceDiagnostic, and press Enter.
• Follow the prompts to detect and fix hardware issues.

Check AutoPlay Settings

• Go to Settings > Bluetooth & devices > AutoPlay.
• Ensure AutoPlay is turned On.
• Set the default action for CDs and DVDs to Ask me every time or Open folder to view files.

Try a Bootable Disc

• Insert a known working bootable CD/DVD (like a Windows installation disc).
• Restart your PC and press Esc or F9 during boot to access the boot menu.
• If the disc boots, the issue is likely with Windows, not the hardware.

Update or Reinstall the DVD Driver

• In Device Manager, right-click the DVD drive and choose Uninstall device.
• Restart your PC. Windows should automatically reinstall the driver.

Check for Firmware or BIOS Updates

• Visit the HP Support Page for your model.
• Download and install any available BIOS or firmware updates. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support