• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-25-2020 11:36 AM

HP Recommended
Product: Pavilion 1414
Operating System: Microsoft Windows 10 (64-bit)

Drive will begin to load, pauses then ejects DVD and an error message comes up to insert a disc. Does this with blank or filled DVD. The DVD is  CDDVDW SH 216ALN

1 person had the same question
2 REPLIES 2

‎12-27-2020 05:34 PM

HP Recommended

@FreeSpirit29 

My guess is that you have Autoplay enabled for the disk drive -- and it is trying to load the disk and running into some kind of problem, and then ejecting the disk.

 

See this article about AutoPlay settings: (9) Reset AutoPlay Settings to Default in Windows 10 | Tutorials (tenforums.com)



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎12-31-2020 11:28 AM

HP Recommended

Hi, thank you for the advice. I did what you suggested, but the problem with the DVD player continues. Any other thoughts? 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.